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5)
SUBSCRIPTION QUESTIONS
When will my subscription expire?
Please call 800/508-2582 and one of our customer service representatives
will be pleased to look you up in our database and let you
know.
I just subscribed - why did
you send out a renewal so early?
In your welcome packet with your first newsletter, we send
you a chance to renew your subscription immediately and lock
in the rate you signed up at. This way you avoid any price
increases that might occur.
Have
you received my payment?
Please call 800/508-2582 and one of our customer service representatives
will be pleased to check to see if your payment has been received.
I'm
missing an insert that is supposed to be in the newsletter
- how do I get it replaced?
Please call 800/508-2582 and one of our customer service representatives
will be pleased to fax or mail you the insert.
Why
did my subscription expire in May when I subscribed in August?
Isn't this a yearly subscription?
Please
call 800/508-2582 and one of our customer service representatives
will be pleased to look you up in our database and let you
know.
Where
are my bonus items?
On occasion, due to large volume, we have to reprint the bonuses.
If you have paid for your order and have not received your
bonus, it is probably being reprinted. We appreciate your
patience. If you would like to speak to a representative directly
regarding this matter, please call 800/508-2582.
Am
I a current subscriber?
Please call 800/508-2582 and one of our customer service representatives
will be pleased to look you up in our database and let you
know.
Why
am I receiving numerous copies?
It is possible you have multiple accounts or you are on a
marketing list. Please call 800/508-2582 and one of our customer
service representatives will be pleased to look you up in
our database and let you know.
I
recently accepted a free trial of your publication and when
I received my first issue it came with an invoice. If the
offer is free, why am I being charged?
The free trial you describe is called an "asked for trial".
We sent you a promotion in the mail and you responded by sending
in a postcard or coupon. The offer stated that it was a free
trial and if you were not interested in a subscription, return
the enclosed invoice and mark it "Cancel". You are
welcome to contact our customer service department at 800-508-2582
if you have any further questions or concerns.
When
will my next issue be arriving?
Our specialty newsletters are released at different times
of the month. All should be mailed however, via first or second
class mail by the 15th day of the month the issue is published
(i.e., the March issue will be sent no later than March 15th).
If you have not received your issue and it is outside of this
timeframe (taking postal delays into account), please call
800/508-2582, and our representatives will certainly be able
to assist you.
I
bought a subscription from the "The Coding Institute",
but the invoice shows "Global Success", I charged
this on my credit card and did not know who you were. Why
did you bill me this way?
Global
Success Corporation is the parent company of The Coding Institute.
We are one and the same. Credit card companies sometimes send
charges through with our parent company name. We apologize
for any confusion or inconvenience this may cause.
Why do I have a big red sticker on the front page of my newsletter?
The issue you are describing is sent to you to get your attention.
It means that your subscription actually expired last month
(meaning the last issue you paid for was mailed to you last
month). We have reserved
a complete copy of the most recent one you have in your prosession,
we would just need your authorization to renew your subscription
to send it to you. Please call 800/508-2582 and we will be
pleased to assist you in this matter.
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