Return/Refund Policy

We have instituted this return policy to give our customers explicit instructions on company procedures in the unlikely event that the need should arise to return a product for exchange or refund.

Audioconferences:
Registrants who do not dial in and who do not cancel 24 hours before the conference date are liable for the full conference fee. Cancellations must be made by fax or email. Fax to the conference department at 800-508-2592 or email to conference@medville.com. Sorry, telephone cancellations are not accepted.

CDs, Tapes, Transcripts:
If for any reason, you are not completely satisfied with your purchase, simply return the item within 30 days, along with the mailing label from the original packaging to:

New Hill Services
2272 Airport Road South
Naples, Florida 34102
Attn: Ancillary Services Department

Once the merchandise is received, you'll be notified by our Ancillary Services Department and the refund process will be begin.